Question 1

Do you offer same-day callouts?

Accepted Answer

Yes. For urgent jobs like leaks, electrical faults or lockouts we offer same-day and emergency callouts wherever a team is available in your area.

Question 2

How does Olivia Does work?

Accepted Answer

Tell us what you need in plain English. We categorise the job, assign the right in-house team member or vetted partner trade, and manage everything through to completion — you only ever deal with one trusted point of contact.

Question 3

How is pricing handled?

Accepted Answer

Many common jobs have transparent fixed prices you can book instantly. For bespoke or larger work you'll receive a clear written quote before any work begins — one transparent quote, one bill.

Question 4

Are your tradespeople vetted?

Accepted Answer

Every tradesperson — staff or partner — goes through our 4-stage vetting: verified ID & insurance, confirmed trade credentials, phoned references, and a personally-reviewed trial period before they work in your home.

Question 5

What if I'm not happy with the work?

Accepted Answer

Every visit is quality reviewed and backed by our aftercare promise — 30 days on workmanship and 12 months on installations. If something isn't right, Olivia comes back and makes it right at no extra cost.

Question 6

Are you insured?

Accepted Answer

Yes, every trade is fully insured.

Questions, answered.

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